Imagine being stuck underground with no cell service during an emergency. It’s a scenario no one wants to think about, but it’s exactly why the federal government mandated 5G coverage in Toronto’s subway system by the end of this month. But here’s where it gets complicated: Rogers Communications Inc., the company tasked with this massive upgrade, is now facing delays that could push the deadline well into the future. So, what’s holding them back? And this is the part most people miss—it’s not just about Rogers’ efforts; it’s the Toronto Transit Commission (TTC) maintenance and asbestos cleanup that’s slowing everything down.
In a recent report set to be discussed at the TTC board meeting next Wednesday, officials admit that Rogers’ 5G implementation is at risk of missing its targets. While the company has already activated service in major parts of the subway, including the busiest downtown stretch, progress in other tunnel sections has been sluggish. The report cites a mix of challenges, from reprioritized maintenance work to limited overnight and weekend construction windows, which are the only times Rogers can work without disrupting commuters.
But here’s the controversial part: While Rogers acquired the subway’s cellular network in 2023 and promised to upgrade it, the TTC’s own maintenance issues—like asbestos removal in key stations—are now the biggest hurdles. This raises questions: Should Rogers be held solely accountable for delays caused by external factors? Or should the TTC take more responsibility for ensuring smoother progress? It’s a debate that’s sure to spark differing opinions.
The federal government’s 2023 mandate required 80% of subway tunnels to have voice, text, and data services by December 2025, with full coverage by 2026. However, the TTC now projects only 70% completion by year-end and 88% by 2026, with the project wrapping up in mid-2027. That’s a significant gap, and it leaves riders wondering when they’ll finally get reliable service.
Rogers isn’t entirely off the hook, though. The company has made strides, like expanding access to rival carriers Bell and Telus after tense negotiations. By late 2023, passengers could use their phones at all stations and key downtown tunnels. This spring, Rogers activated 5G on parts of Line 2, and more sections on Line 1 followed. But Line 4? Still untouched.
And this is where it gets even more frustrating: Asbestos removal, a critical step before equipment installation in stations like Eglinton to York Mills and Dundas West to Lansdowne, has been delayed. Without this cleanup, Rogers can’t move forward. It’s a Catch-22 that highlights the complexities of such a large-scale project.
So, what’s next? The TTC plans to continue supporting Rogers with track-level installations, asbestos abatement, and tunnel testing. But with no comment from Industry Minister Mélanie Joly’s office on the new timeline, riders are left in the dark. Will the federal government hold Rogers to the original deadline? Or will they acknowledge the TTC’s challenges and grant an extension?
This situation raises a bigger question: How do we balance the need for rapid technological upgrades with the realities of aging infrastructure and safety concerns? Let’s discuss—do you think Rogers, the TTC, or the government should bear the brunt of the blame? Or is this a shared responsibility? Share your thoughts in the comments below!
